FAQs

Things You Need To Know

Park My Cell Phone is a great way to save money on your phone bills if you just want to give up some of your phone lines but not the phone number or if you are moving to a different city, state, country or going away for a while. After you sign up we will port your phone number to our system. You can select from different options how to process your call when it comes in; you can just leave an outgoing message or choose to forward your calls to a different number.
You will have to start the porting process with us. When the porting date approaches (takes about 2 weeks) you contact them and tell them that the number is going to be ported away and ask them to assign a new number to replace the old one once it is gone. As far as we know they can assign a number within minutes or hours, so there might be a short gap of a few minutes or hours only.
Unfortunately we do not control the process and the time it takes. It will depend on the accuracy and details of the LNP form you filled out and on the losing phone company. The losing company obviously does not want to lose a customer and sometimes they make it harder to port a number away from them. Sometimes it is really a battle to get a number out. You might not notice but we are doing our best each and every day to get your phone number moved
If you choose our forwarding plan, each minute you're on the phone will go towards your monthly minutes. It will go towards your monthly minutes. We only forward to U.S. numbers and long distance changes don't apply.
We are not a cellphone provider, we are a landline service. It takes longer to port a number from a cell phone to a landline.
Yes. For US numbers parking landline, toll free and cellphone numbers, we have 6 months of minimum payment requirement. With Faxes and Canadian numbers, this requirement is one year (12 months).
Yes, this is your number, so you can port it anywhere you wish at any time. You must notify us that you intend to port your phone number in order for us to stop charging you. Please read further for answers regarding payments and refunds.
Yes, and you can choose to receive all the calls on a single telephone, or a separate telephone for each number, or even “mix and match”. Just let us know your special needs, and we will do the best to fill your request. Call us at 1-877-727-5698 or chat with us online!
Yes, we transfer the caller ID if it is available. The call is completely transparent, so you should receive all information that is sent to us.
Unfortunately, we are not able to forward your text messages currently.
It's a .wav file which you can play on your PC or Mac, even on your Internet enabled cell phone.
The file is in .WAV format. You can play it from your PC, MAC and most cellphones that have internet on them.
We do not offer number porting for short periods of time. For cellphones you can use pre-paid providers like Virgin Mobile (www.virginmobile.com) or other similar services.
No. We do NOT CHARGE you for porting away your number, if you let us know that you intend to port your phone number away. Your new provider might charge for porting your number. (Please consult with them before taking such an action).

If you have signed for a one year prepaid package, you might not be eligible for a refund for your unused period. Please see other questions in this matter.
If you find you need more minutes, you can customize your package by adding bulks of 100 minutes to your forwarding package for $2/Mo. So you can have a plan with 600, 700, 1600 or 1700 minutes if you wish. However, we do not have "gotcha" charges for a few minutes overage. Regardless, we do ask that you stay within the limits of your plan.
Yes. You must pay for at least 6 months of the service you've selected. However, if you selected the 12 months prepaid discounted offer, you will not receive any refund. Porting your number involves both direct expenses and is labor intensive. Your first annual payment will cover the cost of porting your number AND your first 12 months of service. You can port your number away from us any time you choose (after the first 30 days), but this payment is not refundable.
You are only allowed to port your number away after a period of 30 days. If you port your phone number away from us before the end of the 30-day-period from the date of the actual porting of your number to us, you will pay a heavy fine.
No! If you want to keep your phone number DO NOT CANCEL YOUR SERVICE BEFORE THE TRANSFER IS COMPLETE!. It is impossible to port a canceled phone number. If you do cancel your account and still ask us to port your phone number, you agree to pay us the porting fee ($20) even if we cannot port your number in such a case.
If you knowingly ask us to port your phone number after you already canceled your account, and we are not able to port your phone number as a result, you will be charged for the $20 porting fee.
No, the LNP (or LOA - Letter Of Authorization) form must be signed by the current owners of the phone number. Your request will be denied if there is a mismatch between the owner's record with the phone company, and the LOA form.
We charge your account every calendar month at the beginning of the month. However, if your monthly charges are less than $10, you will be charged every 3 months, in order for us to save on credit card fees. You will still be eligible for a pro-rated refund for any period of time of unused service, should you decide to cancel your service. If you have signed for an annual service agreement, your account will be charged only once for that year.
Here is what the FCC says about LNP (Local Number Portability) at their website http://www.fcc.gov/cgb/consumerfacts/numbport.html
If you selected the annual prepaid offer, then after the first 12 months your account will be changed to a month to month service. Please note: if your total monthly charges are less than $10, we will charge you only once every 3 months, in order to keep credit card fees as low as possible. As stated above, you will get a refund for any unused period of time, should you decide to stop the service.
Yes, if you can access your bill using the web, you should be able to print it using software that can "print" to a PDF file.Download the file called PDFcreator from this site: http://sourceforge.net/projects/pdfcreator/

After the software is installed, you will be able to print and save the completed form as a PDF file. Send the PDF files to us via email. However the LOA form that must be signed. Contact us if you have no way to sign the form and fax or scan and email it back to us.
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